Patient Portal FAQs

Your provider’s office will start the process of enrolling you in the Patient Portal. You will receive the Patient Portal Activation letter in person at the office or have it emailed to you. If you do not have your activation letter, please contact your provider’s office for assistance.

Radiology, pathology, and lab results are available.

Some lab results (e.g., HIV preliminary test, genetic testing) will not display due to their sensitive nature. 

You can update information within your Patient Portal which will notify your provider’s office staff to make the changes in your medical record.

Yes, an adult patient may designate another individual as an “Authorized Representative” to be able to access their portal account. Speak to someone at your provider’s office about adding an Authorized representative to your Patient Portal account.

Yes, parents and legal guardians can be granted “Authorized Representative” access to their minor children’s portal accounts upon request. Proxy access can be granted for children up to age 12. No proxy access will be given for patients ages 13-17 years. Prior to the minor’s 13th birthday, you will receive a notification email stating that the account will be disabled.

Yes, no one has access to your portal unless you authorize it.

Yes, through the message option located in the menu bar. Click the “new” button and choose the provider you wish to send to, then begin writing your message.

Yes, however we do encourage patients to request medication refills from your pharmacy and your pharmacy will send us the electronic refill request.

Only providers that you have seen or have booked an appointment with are visible and available for messaging.

You can send health information that you choose to another practice by choosing the “Chart” button in the Menu, selecting the information you would like to send, then at the bottom of the page, select the “Send to Another Practice” button.

Select the appropriate visit, click the download icon, and save it to your device.

The envelope icon located to the right of your reason for the visit will prompt you to send your record.

NOTE: You will need a direct email address for the provider you wish to send to (this cannot be a Gmail, Yahoo, or Exchange email address).

If you are experiencing problems with the portal, please call your provider’s office.

Contact your provider’s office and request a staff member to deactivate your account.

Present your picture ID to your provider’s office to complete the proper paperwork. It will take 3-5 days for the proxy revocation process to complete.

Portal activations are provided by your doctor’s office via printed letter, email, over the phone or by mail. If you have not received an activation letter by any of these means, please contact your office.